Overview
Reviews help you narrow your list, but the right plumber also depends on the job. Emergency work, remodels and water heaters each call for different strengths.
Look for reviews that mention similar jobs and how problems were handled.
What the work usually involves
- Look at recent reviews. Ownership and staff can change, so recent experiences matter most.
- Ask for a written estimate. It makes comparing scope and price much simpler.
- Shortlist two or three businesses. Narrowing the field makes comparing quotes easier.
- Read several reviews, not one. Patterns across many reviews tell you more than any single rating.
- Read how businesses respond. Calm, specific replies to complaints are a good sign.
Before you decide
- Licensing varies by state.
- One bad review isn't a verdict. Look at how often the same complaint appears.
- Watch for review bursts. Many reviews posted in a few days can be a warning sign.
- Very short five-star reviews can be weak signals. Detailed reviews that describe the job are more useful.
- Check licensing separately. Reviews don't replace confirming a license or insurance.
- Get more than one quote. Comparing estimates helps you spot outliers.
How to prepare your request
- What you need done and when.
- Your budget range, if you have one.
- Your address or nearest cross streets so the request reaches someone local.
- The best way and time to reach you.
- A short description of the job and where it is on the property.
When to keep looking
- Prices far below every other quote.
- Reviews that are all posted in a short burst.
- Pressure to decide immediately.
- A business that won't give a written estimate.
- Many short reviews with no details about the job.
How to vet a provider
- Are you licensed and insured for this work?
- Is the estimate written and itemized?
- Can you share references from recent, similar jobs?
- When could you start, and how long will it take?
- How do you handle problems after the job is done?
- What warranty do you offer?
Common questions
- What makes a good plumber review?
- Details about the job, timeliness and price.
- Should I pick the cheapest quote?
- Not always; compare scope and warranty.
- Is it free to request a recommendation?
- Yes. There's no cost and no obligation to hire anyone.
Related topics
- Finding a Good Roofer: Choosing a roofer.
- Finding a Good Electrician: Choosing an electrician.
- Finding a Good Dentist: Choosing a dentist.